This privacy notice describes how Barkers K9 Hydrotherapy use your personal data.
1. CLIENTS WHOSE PETS ARE TREATED BY BARKERS K9 HYDROTHERAPY
What personal data do we collect?
We may collect the following:
Name and title
Contact telephone numbers
We only request information, that we have a legitimate requirement for, to enable us to fulfil our role as a service provider.
What do we do with your personal data?
We use your personal data for:
Internal record keeping.
To gain medical history and veterinary permission from members of the multi disciplinary team that have treated or cared for your pet prior to referral to Barkers K9 Hydrotherapy (for example: first opinion vets, specialist referral vets, physiotherapists, osteopaths, etc). We are legally required to obtain veterinary permission prior to treating any patient.
Pet insurance companies to enable processing of insurance claims.
WE DO NOT BUY OR SELL LISTS OF POTENTIAL CLIENTS OR SUPPLIERS
Can you see the personal data we hold about you?
You may request to see the personal data we hold about you. Provision of such information will be subject to your request not being found to be unfounded or excessive, in which case a charge may apply. You will be required to provide appropriate evidence of your identity including photo identification such as a passport or driving licence and a recent utility bill showing your current address.
Can you change or delete your personal data?
We want the data we store to be correct, so we will rectify any information that you inform is incorrect.
You have the right to ask us to withdraw your consent or erase your personal information. Your request will be complied with once the data is no longer required for the original purpose and if there is no requirement for the information to be retained to comply with national law.
Can you complain about the way we process your data?
If you feel that we are not complying with GDPR legislation in how we are storing/treating your personal data then in the first instance please email with your complaint. If your complaint is not resolved to your satisfaction you have the right to lodge a complaint with the Information Commissioner’s Office (ICO)
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